When managers communicate to employees, they often neglect to create opportunities for a dialog. This workshop provides mangers with the skills to encourage two-way, open communication. Participants will learn to:

• create a supportive environment
  
• conduct coaching sessions in a positive, respectful manner to encourage feedback and empower employees
  
• handle performance issues constructively
  

FACILITATING BETTER MEETINGS

Often meetings become frustrating because they are not focused and waste time. This workshop introduces ways to have productive and energetic meetings. Participants will learn to:

• plan and structure meetings
  
• facilitate decision making and consensus building processes
  
• encourage participants to take responsibility and follow through

Consulting Services/Meetings

TIME MANAGEMENT

In today's business environment people at all levels in the organization are experiencing “information overload.” They feel pressured, overwhelmed and not in control of their time. Participants will learn to:

• balance job and personal demands
  
• recognize and effectively deal with specific time management behaviors
  
• explore efficient time-keeping systems.
  

There will be individual follow-up meetings to review progress.

MANAGEMENT PRACTICES

In today's workplace people are working harder and are feeling overwhelmed.

Managers are often accomplished individuals who were not trained to be managers or leaders. Participants will learn to:

• plan, organize and delegate work in a constructive and empowering manner
  
• motivate, inspire, encourage and acknowledge staff to perform well
  
• communicate effectively and provide performance feedback
  

NEGOTIATNG SKILLS

Traditionally there must be a winner and loser in every negotiation. This workshop introduces an innovative approach to make each person a winner. Participants will learn to:

• approach others as partners rather than opponents
  
• recognize and overcome the barriers to reaching successful outcomes
  
• develop a strategy and alternatives prior to negotiating

Consulting Services/Conflict Resolution

THINK CREATIVELY

People often rely on their habitual ways of approaching tasks and projects, neglecting to explore options or alternative ways. This workshop encourages people to challenge old ways of solving problems and begin to generate optimum thinking. Participants will learn to:

• explore tools and exercises, such as brainstorming and mindmapping to expand their thinking and change behavior patterns
  
• identify and overcome personal mind blocks and paradigms
  
• stretch and expand current approaches to strategies, activities and tasks.
  
  

LEADERSHIP DEVELOPMENT

Good leadership involves being authentic and having an inspiring vision which people feel motivated to follow. Participants will learn to:

• be aware of their own leadership style
  
• use emotional intelligence and organizational sensitivity
  
• handle conflicts and deliver tough messages effectively
  
• motivate employees and develop teams
  
• have work-life balance
  

CUSTOMER SERVICE MATTERS

People in organizations often take their customers for granted. They do not realize that customers want to feel valued. Learn how to reach beyond the obvious and expected in satisfying your customers so that they look forward to doing business with you. Participants will learn to:

• recognize the importance of providing excellent customer service internally and externally
• how to build partnerships with customers
• handle all types of customer situations in a professional manner
• approach customer service difficulties as challenges